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Aug 12, 2019

Senate, House Leaders Demand VA Fix Emergency Care Claims Errors Impacting an Estimated 60,800 Veterans

OIG Report finds VA unfairly denied claims for emergency care totaling at least $53.3 million in 2017

Senate Committee on Veterans’ Affairs Ranking Member Jon Tester (D-MT), House Committee on Veterans’ Affairs Chairman Mark Takano (D-CA), Senate Committee on Veterans’ Affairs Member Senator Jerry Moran (R-KS), and House Committee on Veterans’ Affairs Ranking Member Dr. Phil Roe (R-TN) led a bipartisan, bicameral letter to VA today following a damning report from the Office of Inspector General (OIG), outlining errors in VA’s processing of non-VA emergency care claims. The OIG found in 2017 that VA inappropriately processed about 31 percent of emergency care claims totaling at least $716 million. The OIG also substantiated a whistleblower claim on this issue finding that VA incentivized value production targets for timely processing of emergency care claims over fairly and accurately issuing decisions. Among the inappropriately processed claims, the OIG estimated that VA was likely responsible for paying $53.3 million in emergency care claims for 17,400 veterans.

In their letter, Members expressed their disappointment that VA has not done enough to improve its claim processing following a 2014 GAO report on the same matter and demanded that “VA expeditiously and continuously implements the recommendations made by independent oversight bodies.”

They were joined by Senator Tammy Baldwin (D-WI), Senator Patty Murray (D-WA), Senator Bernard Sanders (I-VT), Senator Sherrod Brown (D-OH), Senator Richard Blumenthal (D-CT), Senator Joe Manchin III (D-WV), Senator Mazie Hirono (D-HI), Senator Kyrsten Sinema (D-AZ), Senator John Boozman (R-AR), Rep. Julia Brownley (D-CA), Rep. Chris Pappas (D-CT), Rep. Mike Levin (D-CA), Rep. Gregorio Sablan (D-MP), Rep. Gil Cisneros (D-CA), Rep. Anthony Brindisi (D-NY), Rep. Max Rose (D-NY), Rep. Conor Lamb (D-PA), Rep. Kathleen Rice (D-NY), Rep. Joe Cunningham (D-SC), Rep. Lauren Underwood (D-IL), Rep. Susie Lee (D-NV), Rep. Colin Allred (D-TX) Rep. Neal Dunn (R-FL), Rep. Jack Bergman (R-MI), Rep. Gus Bilirakis (R-FL), Rep. Aumua Amata Coleman Radewagen (R-AS), Rep. Jim Banks (R-IN), Rep. Andy Barr (R-KY), Rep. Daniel Meuser (R-PA), Rep. Mike Bost (R-IL), and Rep. Chip Roy (R-TX) in the letter.

The full text of the letter can be found HERE:

Office Contact Information

Senator Tester's Montana staff serves the state from offices in Billings, Bozeman, Butte, Great Falls, Helena, Kalispell, and Missoula. Please bring your concerns with federal agencies, academy nominations, and other situations to one of these Montana offices.


Judge Jameson Federal Building
2900 4th Ave N, Suite 201
Billings, MT 59101
Phone: (406) 252-0550
Fax: (406) 252-7768


Avant Courier Building
1 E Main Street, Suite 202
Bozeman, MT 59715
Phone: (406) 586-4450
Fax: (406) 586-7647


Silver Bow Center
125 W Granite, Suite 200
Butte, MT 59701
Phone: (406) 723-3277
Fax: (406) 782-4717

Great Falls

119 1st Avenue N, Suite 102
Great Falls, MT 59401
Phone: (406) 452-9585
Fax: (406) 452-9586


Capital One Center
208 N Montana Avenue, Suite 202
Helena, MT 59601
Phone: (406) 449-5401
Fax: (406) 449-5462


8 Third Street E
Kalispell, MT 59901
Phone: (406) 257-3360
Fax: (406) 257-3974


130 W Front St.
Missoula, MT 59802
Phone: (406) 728-3003
Fax: (406) 728-2193

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