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Mar 13, 2018

Tester, Crapo Hold Health Net Accountable For ‘Poor Performance’

Senators: Providers and Veterans Deserve Better than Health Net’s Failing Customer Service

(U.S. Senate) - U.S. Senators Jon Tester (D-Mont.) and Mike Crapo (R-Idaho) are leading a group of bipartisan Senators to demand the VA take action to hold Health Net, the contractor that helps run the Veterans Choice Program, accountable for its "frustrating and completely avoidable" customer service problems and late payments to community providers.

Following years of Health Net's poor performance and empty promises to improve its customer service, the Senators wrote to VA Secretary David Shulkin to urge him to take immediate action to guarantee that Health Net meets its contractual requirements and fulfills its responsibility to our nation's veterans.

"Our home state providers deserve better than the miserable customer service provided to them by Health Net, who appears to be devoting even less attention to the Choice Program as its expiration nears," the Senators wrote. "Moving forward, we expect VA to take immediate action to address our concerns so that the provider experience is improved. And if Health Net continues to underperform, we urge VA to immediately enforce penalties, including the potential discontinuation of any payments, until Health Net starts meeting all of its contractual obligations and most importantly, its responsibilities to America's veterans."

Senators Richard Blumenthal (D-Conn.), Sherrod Brown (D-Ohio), Tammy Baldwin (D-Wis.), Michael Bennet (D-Colo.), Kirsten Gillibrand (D-N.Y.), Heidi Heitkamp (D-N.D.), Amy Klobuchar (D-Minn.), Bill Nelson (D-Fla.) and Debbie Stabenow (D-Mich.) also signed the letter to Secretary Shulkin.

The full text of the Senators' letter is available online HERE.


Office Contact Information

Senator Tester's Montana staff serves the state from offices in Billings, Bozeman, Butte, Great Falls, Helena, Kalispell, and Missoula. Please bring your concerns with federal agencies, academy nominations, and other situations to one of these Montana offices.


Judge Jameson Federal Building
2900 4th Ave N, Suite 201
Billings, MT 59101
Phone: (406) 252-0550
Fax: (406) 252-7768


Avant Courier Building
1 E Main Street, Suite 202
Bozeman, MT 59715
Phone: (406) 586-4450
Fax: (406) 586-7647


Silver Bow Center
125 W Granite, Suite 200
Butte, MT 59701
Phone: (406) 723-3277
Fax: (406) 782-4717

Great Falls

119 1st Avenue N, Suite 102
Great Falls, MT 59401
Phone: (406) 452-9585
Fax: (406) 452-9586


Capital One Center
208 N Montana Avenue, Suite 202
Helena, MT 59601
Phone: (406) 449-5401
Fax: (406) 449-5462


8 Third Street E
Kalispell, MT 59901
Phone: (406) 257-3360
Fax: (406) 257-3974


130 W Front St.
Missoula, MT 59802
Phone: (406) 728-3003
Fax: (406) 728-2193

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